Support

To get support:

  1. Use the online chat (click on the button in the bottom-right)
  2. Or, send an email to me at support@jazzedge.com

I have a music-related question. How do I get help?

I answer all music-related questions for students in my group coaching sessions. Coaching is available to all PianoWithWillie membership levels and students are encouraged to participate.

I don’t offer phone support because I believe the best way to support you is through chat and email. There are a few reasons for this:

  • I can instantly view your account, system details, and other information so I can troubleshoot more effectively.
  • With email and chat, you can send me screenshots, videos, and links to help me see what you’re seeing. I can also send back to you screenshots and videos to help guide you in the right direction.
  • It’s faster. I can quickly get to the bottom of your questions without putting you on hold.
  • Online support keeps detailed records in one place ensuring nothing gets lost in translation.
  • I can offer support directly from my mobile device which let’s me help you even if I’m out of the office.

Play All Replay Playlist Replay Track Shuffle Playlist Hide picture level=