Thank you for purchasing from Jazzedge. All of our files are digital files that are compressed using ZIP technology. On most modern computers, you’ll have a program to unzip files. For Mac/Windows users, you can download WinZip if you need a program to unzip files. For iOS users, I prefer the Goodreader App then use their instructions here to download the files.
Sorry, we can not help you any more other than with the instructions above on how to download the files.
** Storage and Re-downloading of Lessons **
It is up to the student to save their download in a safe place. We will only store your purchase data for 365 days before it is purged from the system. Please be sure to store your download in a safe place.